FAQ

PRODUCTS

I can't find the right case for my phone?

At Tigra Sport, we offer a very large number of cases for different models and brands of phones: iPhone, Samsung Galaxy S and Note, Huawei, Google Pixel, OnePlus ... However, if you can’t find a case suitable for your phone model, we also offer 3 universal solutions to meet your different needs:

The universal adhesive tag, to stick to the back of your shell. Available in FitClic and FitClic Neo.
The universal waterproof cover, available in Motorcycle kit and Bike kit, also available in FitClic and FitClic Neo.
The universal cradle, available in Motorcycle kit and Bike kit, also available in FitClic and FitClic Neo.

All our universal solutions are displayed here:

I have an uncommon phone model, do you offer universal solutions?

We offer 3 universal solutions to meet your different needs:

The universal adhesive tag, to stick to the back of your shell. Available in FitClic and FitClic Neo.
The universal waterproof cover, available in Motorcycle kit and Bike kit, also available in FitClic and FitClic Neo.
The universal cradle, available in Motorcycle kit and Bike kit, also available in FitClic and FitClic Neo.

All our universal solutions are displayed here:

Which motorcycle mount is suitable for my motorbike / scooter ?

There are many models of motorcycles and scooters, with different configurations for handlebars. For some models, there will be no space available at the handlebar. You will therefore have to find another location for your phone. At Tigra Sport, we know very well the universe of motorbikes and have designed different bindings to adapt to each model of vehicle.

Mounting your phone directly on the motorbike handlebar,
Fixing on the mirror stem - for scooter mainly,
The attachment at one of the 4 trigger screws - configuration for any metric motorcycles with M8 handlebar retaining bolts,
The 1 inch ball RAM adapter - Adapter with a 2.54 cm diameter ball which will be mounted on a RAM MOUNT fixing, on one side, and equipped with a FitClic Neo mounting system on the other thus allowing to attach your phone.

ORDERS AND INVOICING

My voucher does not work ?

If the promo code does not work, it is possible that it has expired or that the products you have in your basket are not eligible for this promo code. We advise you to check the error message you get in order to find out more.

If you think the code should still work, don't hesitate to contact us.

I have not received my promo code, what shall I do?

If you have not received a discount code after subscribing to the newsletter on our website, please check that the email is not in your spam folder.

If you cannot find the email, try to register again and make sure you have entered your email address correctly. You can also try an alternative email address if you have one.

If these two elements have been verified and you still have not received your reduction code, please contact us via the Contact section.

How to modify or cancel my order ?

If your order has not yet been sent, contact us as soon as possible, mentioning your order number and what you want to do: replace a product or cancel the order.

If your order has already been sent, we will unfortunately no longer be able to cancel it. Upon receipt of your order, you must contact our customer service to request a return.

What means of payment are accepted?

We accept payment by credit cards (CB, Mastercard and Visa) and PayPal.

My payment has been refused, what should I do?

In order to secure payments, our site requires authentication with the "3D secure" service for payments by credit card. This means that your bank will send you a code by SMS or email (depending on your bank) to verify that the payment is not fraudulent.

Unfortunately some cards are not 3D Secure compatible and you will not be able to use it on our site (gift cards for example).

It is also possible that the connection is interrupted at the time of payment, thus generating an error at the time of the transaction. In this case, we advise you to try again.

If you cannot resolve the problem, we advise you to go through PayPal. You can then use your bank card on our site through PayPal.

If the problems persist, do not hesitate to contact our customer service to help you.

How do I get the invoice for my purchase?

As soon as the status of your order becomes "In Preparation", you can download your invoice into your customer account.

SHIPMENTS & DELIVERIES

My order has not been shipped yet. Is it normal?

Most orders are dispatched within 1 working day after receipt of payment. In times of high sales such as Black Friday, Christmas or Sales, the time for sending your order can increase to 2 or 3 working days.

There are however certain situations where it may take longer to send your order:

- If your order contains a pre-order product which is not yet available, it will not be sent until all the products are available.

Please note, we do not send orders on weekends or holidays.

You think that your order should already have been sent but you have not received a confirmation email, do not hesitate to contact our Customer Service without forgetting to indicate your order number.

How to track my order ?

Once shipped, you will receive a tracking link to follow your delivery.

My order appears as delivered but I have not received it ?

First, please go on the carrier website thanks to the tracking link sent when your order has been shipped. If the parcel status is "delieverd" but you have not received anything, then contact us and we will open a case.

What is the delivery time for my order ?

Please check the delivery details available in section ‘’Delivery’’ in the footer.

RETURNS & GUARANTEES

I want to return my order or a product of my order, what shall I do ?

You have 14 days to return your order or a product of your order. Please note, products must be returned in perfect condition in their original packaging, enclosing the delivery slip.

It is preferable to contact Customer Service before sending any products for better monitoring.

Warranty conditions and instructions :

Our products are guaranteed for 2 years against any manufacturing defect, within the limit of use in accordance with the instructions of use and the destination of the product.

In the event of a complaint, please contact our Customer Service via your personal customer account or via our contact form located in the footer. For an analysis of your request, please provide the following information:

Date and order number,
Description of the problem,
Photos illustrating the description
Your email and telephone number

We will get back to you within 2 working days.

If your warranty demand is validated, we will exchange the product. No refund will be offered.